FAQs

We do our best to keep items available, but all orders are subject to stock availability. If a product is sold out or there’s an error, we’ll contact you and refund your order if needed.

Occasionally some products sell out. Generally, it will take 10 business days before a new shipment arrives; however, this is dependent on the supplier and how quickly new inventory can be procured. Please add the item to your wish list. We will send a notification as soon as stock is available again.

We are an official, authorised stockist for the brands that we carry. All our products and brands are 100% authentic.

We accept secure payments through our authorised payment providers. Your credit card details are not stored on our system.

You can either pay with AfterPay or PayPal or, we also accept payment via credit card – VISA and MasterCard.

All prices are shown in Australian Dollars (AUD). GST is included for Australian orders. International customers won’t be charged GST but may need to pay local import taxes or duties.

We accept Australian currency only.

We ship internationally unless stated otherwise. Shipping costs vary from country to country.

Please add your items to the shopping cart and request shipping costs via the shipping calculator at checkout stage.

We offer, Australia Post – Express Post and Parcel Post – for domestic orders. Internationally, we ship to all countries accepted by Australia Post International – Standard or Express.
Please note that shipping times are additional to our 1-2 business day processing times.

Yes, we do. However, we’d like to make you aware of an important detail regarding shipping to PO Boxes. As postal services do not provide a signature on delivery option for PO Boxes, we are unable to guarantee the security of parcels sent to these addresses.

For this reason, we are unable to accept responsibility for any parcels that are lost, delayed, or misdelivered when shipped to a PO Box. By choosing to have your order sent to a PO Box, the responsibility for the safe receipt of your parcel rests with you as the customer.

If you would prefer a more secure option, we recommend using a residential or business address where a signature on delivery can be obtained.

All product prices displayed in our online beauty boutique are inclusive of GST.
If your shipping destination is outside of Australia, product prices will change to exclude GST (tax). Please note, though, that your local authorities may charge import duties and taxes for goods purchased from overseas suppliers. Neue Beaute Co will not cover customs duties, import charges or any other charges once the goods have been dispatched. For more information on your country’s specific import regulations, please contact your relevant customs authority.

We usually process orders within 1 – 2 business days. You’ll receive a tracking number once your order is dispatched.

We offer both Standard and Express shipping. Delivery times vary by location:

• Standard: 3 – 5 business days
• Express: 1 – 2 business days

Remote areas may take a little longer.

International orders vary from country to country. Please use your tracking link to track your parcel’s journey.

Possibly. These charges depend on your country’s laws and are the responsibility of the customer. They’re not included in our prices.

Once your order has shipped, you’ll receive an email with a tracking link so you can follow your parcel’s journey.

Yes, if an item is faulty, damaged, or incorrect. Please contact us within 7 days of delivery and we’ll make it right.

As a general policy, we don’t accept returns/exchanges for change of mind. However, if you contact us, we may be able to offer a solution at our discretion.

See our full Returns & Refunds Policy for details.

If the return is due to our mistake (e.g. wrong item sent), we’ll cover return shipping. Otherwise, the customer is responsible for return postage.

Please notify us within 7 days of receiving your order to arrange a return or exchange.

Once we receive and inspect the returned item, we’ll process your refund, store credit, or send a replacement within 1 – 2 business days.

At Neue Beaute Co, we take great care to ensure that every order is packed well protected and arrives in perfect condition. However, once an order has left our fulfilment centre, it is in the hands of the postal or courier service selected at checkout.

Please note that we do not offer compensation or replacements for items that are damaged in transit. Should your order arrive damaged, we kindly ask that you contact your local postal authority to file a damage claim directly. Most carriers have procedures in place for such incidents and may require photos of the parcel and damaged items, along with the original packaging. We will, of course, assist and provide documentation to support a claim with your local postal service.

We recommend inspecting your parcel upon delivery and documenting any visible damage immediately to assist with the claims process.

For all other returns or concerns, please refer to our Shipping & Returns Policy or contact our support team at hello@neuebeauteco.com.

You can read the complete Terms & Conditions here.

Our products are designed for external use only and are safe when used as directed. However, we recommend a patch test before first use, especially if you have sensitive skin or allergies.

If you have a medical condition, sensitive skin, or known allergies, please consult a healthcare professional before using new products. Always check the ingredient list first.

No. The information and products we provide are for general purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary depending on your skin type, hair type, and lifestyle.

Stop using the product immediately and seek medical advice if necessary. You can also contact us for assistance.

You can read the complete Product & Content Disclaimer here.

We collect basic details like your name, email, shipping/billing address, payment info (processed securely, we don’t store card details), and order history. We may also use cookies and analytics tools to improve your shopping experience.

We use your information to process orders, deliver your purchases, send updates if you’ve opted in, and improve our website.

Yes. We use cookies to make our site work smoothly, understand how visitors use it, and show personalised content or advertising. You can manage cookies in your browser settings, though some features may not work if you disable them.

Only with trusted partners who help us process payments, ship orders, and run our website. We never sell your information.

Yes. We take steps to protect your information from unauthorised access and use secure systems for payments and data storage.

Yes. You can contact us anytime to request access, updates, or corrections to your details. You can also unsubscribe from marketing emails at any time.

Yes. If you shop with us from outside Australia, your information will be processed in Australia and kept to the same high standards of privacy.